erwin Customer Servicedesk
Welcome to Casewise Servicedesk Portal
Servicedesk Portal is erwin's online Incident Management System. To log in or set up an account, click here to sign in and log a query. If you experience any issues logging in or setting up your account, please email us on: CasewiseSupport@erwin.com
Contact us by phone or email
If you would like to get in contact by phone or email, please use the details below.
United States (EST): +1 203-989-2300
United Kingdom (GMT): +44 (0) 203 758 7273
France (CET): +33(0) 1 70 95 00 20
South Africa (UTC+02:00): +27 (0) 12 644 2033
Australia (AEST): +61 (0) 3 9225 5038
How to register your Casewise software
Casewise Solutions Knowledge Base
Click here for Frequently Asked Questions, Tips, Techniques, and more for Casewise Business Process Modeling Tools.
Servicedesk opening times
The UK Servicedesk provides support for Europe and the Rest of the World weekdays (excl: bank & public holidays) between 8:30am – 5:30pm GMT.
The US Servicedesk provides support for the Americas weekdays (excl: bank & public holidays) 8:30am – 5:30pm EST.